OM & SCM Department , ITM Business School , Kharghar Workshop on Design Thinking

About the speaker:

Dr. Sapna is a graduate in Chemistry, Diploma in Travel and Tourism, IATA (Montreal University), Diploma in Management Studies (Mumbai University, Masters in Marketing Management (MMM- Mumbai University), Ph.D. – in Management (Tilak Maharashtra Vidyapeeth) and presently pursuing D.Litt. from Magadh University. She has 25 years of rich experience in corporate and education stream. She has published and presented more than 80 research papers in India and abroad in area of Marketing, Consumer behavior, Finance, Retail, Human resource Management, economics, Corporate social responsibility, General Management. She is a Life member of Indian Economic Association, Immediate past President of Rotary Club of Kharghar Midtown (Paul Harris Fellow), Iskcon Temple, Higher Education Forum (HEF). Motivational speaker and a Soft skill trainer.

Awards and Achievements:

  • Best research paper presentation at AIMS conference held at MICA Ahmedabad in 2017.
  • Awarded by Higher education forum as best teacher in innovative and creative teaching pedagogy in 2018.
  • Best poster presentation at IIT Mumbai, international conference in 2017.
  • Best leader award at ITM business school, 2019
  • Best Club President award by Rotary district for the tenure of Presidentship of Rotary club of Kharghar Midtown 2019-2020.


Overview of the session:

  • What is Design thinking
  • Importance of Design Thinking
  • Design Thinking Steps
  • Implementation in various fields
  • Interview questions


Around 40 students as well as staff from Operations Management and Supply Chain Management (OM&SCM) and Retail Management and Marketing (RMM) joined for session.

Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing. Dr. Sapna started the session with the basics of design thinking and how it is inculcated in the new and ongoing processes. She then briefed about the 5 processes involved in the design thinking i.e. Empathize, Design, Ideate, Prototype and Test. At the end she suggested some books on design thinking which will prove to be beneficial for the students.


It was great learning from Dr. Sapna Modi. We learned a lot from the session about design thinking and are now intrigued to implement it in various processes. We all thank Dr. Sapna Modi for giving us such knowledge.